Frequently Asked Questions

As well as supplying and maintaining interior/exterior plants, we also offer holiday decorations, moss and green living walls, replica plants, as well as event rentals.

Take a look at our portfolio for some inspiration

Natura is a family owned and operated organization that is the leading interior horticultural design firm serving all major markets in Texas.

Simply stated, We care for PLANTS & PEOPLE.

Our passion is to create environments where PEOPLE THRIVE— by designing innovative ways to connect people with nature.  We incorporate live plants in the spaces where we live, work, learn and play.

Our Brand Position: We are the Leaders in Enhancing the Built Environment.

When you invest in our service, a trained plant technician will visit your location on a regular basis to water, fertilize, clean, dust, trim, and rotate your plants as needed. We will treat plants for diseases and insects if they appear, and apply preventative treatment at various times of the year. As needed, we also will clean your plants’ containers.

Your location will also receive regular scheduled service reviews by a supervisor or manager. Remember when comparing plant services that not all services are the same. Some companies offer plant-watering services. These services can leave you with leggy, undernourished plants.  We focus on the total health and appearance of your plants.

Our technicians are all uniformed and we require that they get a signature when they visit your premises.

With our service you will get our interior plant guarantee. Our guarantee states that if any plant should decline in appearance or become unhealthy due to our neglect, we will replace it at no additional cost.

If any interior plant under our watch should decline in appearance or become unhealthy due to natural causes etc, we will replace replace at no additional charge.

If you are a current client, the situations which are not covered by our guarantee are listed in your contract. Some common instances in which we will not provide a guaranteed replacement: denied access to the plants, theft and vandalism, fire or floods, insufficient heating or cooling, and dumping coffee or mop water in the plants. If you are considering our service, our sales representative can explain more to you.

In most cases, we replace plants with no questions asked. (Exterior plants will not be cover under our plant guaranteed)

The majority of our clients receive bi -weekly visits by a trained service technician at roughly the same time each week. However, in some markets some clients receive weekly visits. This is due to several factors, including your plant variety. We maintain the same high standards for the appearance of our plants regardless of the frequency of our visits.

 

See What do I do if my technician misses a visit? for more information.

Your agreement will state whether your plant or container were purchased or leased. In the event you purchased them, you own all materials and they’re yours to keep. If you selected the lease option. Plant Interscapes retains the rights of ownership of all plant and container materials unless other terms were negotiated.

For more information see Lease or Purchase

To get started, connect with us or call our Client Ambassador at 1-888-284-2257 x101 and they will be able to direct you to a designer in your area to determine your needs.

Yes. We have put pictures of our most popular plants online. Click here to see them.

The reason is very simple. Our products and services are custom to you. If it’s live planting you require then the price depends on the container you choose, the color and finish, the plant, the service frequency. Our design consultants will work with you to ensure you are happy with both design and costs.

If you are considering purchasing plants, please feel free to give us a call or contact us… We will be happy to discuss what plants would fit your budget and we will get a proposal to you.

Our minimum service charge is only $100.

Ordering plants from us is simple.  Fill out form here and we will arrange to send a member of our Design Team to your location. We can then recommend the right plant for the desired location. If you need plant maintenance, we can arrange that too.

Our Design Team will return to our office and send you a proposal which includes all prices, and any additional labor which may be required. Sign and send back the proposal to approve it. That simple.

Yes. You can buy potted flowers through us for special events, employee gifts, or simply to brighten up your office. We also have several flower-rotation and bromeliad rotation programs available.

For the holiday season, we offer poinsettias delivered to your location. If you are on our service, your technician will care for your poinsettias and they are all guaranteed until Christmas.

Yes. We accept all major credit cards. At your request, we can charge your account automatically for plant service on a monthly basis.