Interior Plant Design Orlando

First, determine if your technician missed your location. For many of our calls of this sort we find that our technician was at your location, but they arrived a little off-schedule or when you were at lunch. Our technicians are required to get a signature or leave a service receipt when they visit your location on their regular route.

Also, many people assume that dry-looking soil means their plant did not get service. Not true. Our technicians might not water a plant if the bottom of the soil is wet already, depending on the needs of the plant.  The technician may only dust or rotate the plant in these cases. If the plant looks fine, then it is fine. After all, the goal is to have healthy plants, not wet soil.

If you determine your technician did miss a visit, do not worry. Your technician may be sick or delayed for some reason. You are welcome to submit a ticket at the CARE Desk and we will provide an action plan. Your technician may be there the following day, or the following scheduled day at their normal time.  We may also send a supervisor as a substitute technician. Remember, all of your plants are guaranteed, and most plants can handle a missed visit with no problems.

We ask that you please not move your plants without contacting us first. People often will move a plant into an area with a different amount of light, which can be harmful to a plant. Therefore, we do not guarantee plants which have been moved without our approval.

In most cases, we will allow plants to be moved around your offices with no problem. We may suggest appropriate places for the plants, or suggest new plants better suited for the new area. If you are moving to a new building, call us and we can move your plants for a small fee. Many moving companies are not properly equipped to move live plants, especially in the cooler months.

We sometimes get a call from someone saying we are spraying insecticide in their office.

This is usually not the case. We rarely need to spray any pesticides. Your technician is most likely spraying leaf shine on your plants.  We use silicone-based leaf shine to bring out the lush, green appearance of the leaves, and to repel dust. It is an added service that we provide that most plant companies do not.

The leaf shine is not a pesticide and is not harmful to plants or people. We use leaf shine with care, since some types of leaves should not be shined. We will discontinue using leaf shine on your plants if you request it.

We sometimes get a call from someone saying we are spraying insecticide in their office.

This is usually not the case. We rarely need to spray any pesticides. Your technician is most likely spraying leaf shine on your plants.  We use silicone-based leaf shine to bring out the lush, green appearance of the leaves, and to repel dust. It is an added service that we provide that most plant companies do not.

The leaf shine is not a pesticide and is not harmful to plants or people. We use leaf shine with care, since some types of leaves should not be shined. We will discontinue using leaf shine on your plants if you request it.